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Refund Policy

Returns
We stand behind our products and services. If for any reason, you are not completely satisfied with your purchase from Tail Trip, just return the item(s) in new condition within 30 days since delivery date.
 If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.


Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at dogtailtrip@gmail.com


Sale items can also be refunded like regular priced items.


Exchanges
Every item sent is being checked for defects. We make sure our items are delivered in a perfect condition. If you found some defect or  you need to replace item(s) size, please contact us at dogtailtrip@gmail.com. 
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

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